1.7-Day Unconditional Refund

We offer a 7-day unconditional refund policy for all reservation deposits, provided the vehicle has not yet been officially "Locked/Reserved" for you.

1. Within 7 days of paying the deposit, you may request a full refund without providing any reason.
2. Once a refund is requested within this 7-day period, the vehicle will be released back to the market immediately.

2.Non-Refundable Once Locked

The deposit becomes strictly non-refundable once the vehicle is officially "Locked" (Reserved) for you.

1. How does locking happen? A vehicle will be automatically locked if you explicitly confirm with our sales team that you wish to proceed, OR if the 7-day period expires and you have not requested a refund.
2. Once locked, the vehicle is removed from our active inventory, and we begin preparing the paperwork and logistics for your purchase.

3.Buyer Default / Breach

If the vehicle is locked and you fail to pay the remaining balance within the agreed timeframe, the deposit will be forfeited as compensation for holding the vehicle and lost sales opportunities.

4.Refund Process & Timeline

1. How to request: Please contact your dedicated sales agent or email us at [您的客服邮箱] with your order number.
2. Processing Time: Approved refunds will be processed within [3-5] business days.
3. Refund Method: The refund will be issued via the original payment method (e.g., Stripe, PayPal). Please allow additional time for your bank to process the funds.

5.Chargebacks & Disputes

We encourage you to contact us directly for any refund issues. Initiating a chargeback (dispute) with your bank or credit card company without contacting us first may result in the permanent suspension of your account and a dispute fee.

6.Contact Us

If you have any questions about this policy, please contact us at: